Our returns policy is in addition to your rights under the Consumer Guarantees Act 1993, because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns

Subject to your rights under the Consumer Guarantees Act 1993, if you wish to return an item because you have changed your mind about your purchase, Pitch It will refund your monies to the original form of purchase, provided that:

• You return the item/s within 30 days upon receipt of product;
• The item is in re-saleable condition, meaning that:- It is in its original packaging, including all accessories; and- It is unworn, unused, unassembled, in its original condition, and in the case of clothes, with the original ticketing on it; and- In the case of mobile phones and internet connected electronic devices (such as Google mini and Wi-Fi connected home accessories), the original plastic wrapping or seal sticker securing the product closed, is intact; and
• The product is not one where a change of mind return is not available (see below).

If these requirements are not satisfied Pitch It reserves the right not to offer an exchange voucher or refund for change of mind returns.

Other Returns

In addition to any other rights you may have under the Consumer Guarantees Act 1993, Pitch it will accept product returns and provide you with an exchange voucher, refund or repair where:

• The product is faulty or is not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match the sample or our description.

Pitch It may elect to return the product to the manufacturer’s agent to determine the nature of the problem. Pitch It reserves the right not to offer an exchange voucher, or refund where the item fault is a result of misuse or neglect.

Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to Pitch It.

Refunds

Refunds will only be issued using your original payment method, which includes the same card or digital platform (such as mobile or watch payment, e-wallet etc.) used for the initial purchase However, if the original payment method cannot be verified due to a different digital platform being presented at the time of the refund or a card was replaced, the payment method of the refund will be at Pitch Its discretion

To facilitate a refund, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.

Pitch It reserves the right to assess the condition and age of returned goods prior to providing an exchange voucher or refund. This may result in an exchange voucher or refund being refused.

If you wish to access your personal information, please contact Pitch It Customer Service on robbie@ecoshepherd.com